Refund & Returns

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Personalized or custom items cannot be accepted for return, unless there is a manufacturing error or product defect.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.

Late or Missing Refunds

A refund is expected to be processed within 14 business days. If you haven’t received your refund, please contact us at contact@pricelesspuzzlepieces.com

We also suggest the following steps:

Contact your credit card company, it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.

Sale Items

Only regular priced items may be refunded. All sale items are final.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@pricelesspuzzlepieces.com and a mailing label will be sent to your email address.

Shipping Returns

To return your product, a mailing label will be sent to your email address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We recommend that you may consider using a trackable shipping service or purchasing shipping insurance if returning more expensive items. We don’t guarantee that we will receive your returned item.